FAQ

FAQ's- Answers to common questions

Why buy from me?

  • You will be buying an original, hand-painted, unique painting on traditional Chinese rice paper
  • You will receive a Certificate of Authentication
  • I will arrange for your purchase to be desptached withing 24 hours
  • Shipping is free to you - wherever you live
  • I offer a money-back guarantee withing fourteen days if you are not happy with the painting
  • I am an independent artist

Is ordering online safe?

Using your credit card in our online Chinese painting store is just as safe as using it in a supermarket or restaurant. I use the latest online security measures, including data encryption, server authentication, and message integrity.

How will my order be packed?

We take great care with every order we process, and will place your order into a crushproof tube at no extra charge. We'll use all precautions available to make sure your order has a safe, smooth delivery..

Will I be billed duties and taxes?

You will not need to pay any duties or taxes.

Is my package insured?

Your package is guaranteed by Chines Art for You. If you are not satisfied with your order when you receive it, I offer a full refund. In addition, if your order is lost in the mail or damaged upon arrival, contact me by email at xiaomei@chineseartforyou.com

How do I know that my item has shipped?

When we ship your order, we'll send you an email confirming the date it was sent. If for some reason you do not receive the confirmation email or have additional questions, please contact me by email at xiaomei@chineseartforyou.com

What's your return policy?

My aim is to delight every customer, every time. If for some reason you're not absolutely delighted with your order, you can return it within 14 days of receipt for a full refund or a free replacement—whichever you prefer. You will be responsible for shipping charges when you send your order back to us. If you wish to make a return, pack your order in the original crushproof tube and indicate the reason for the return and whether you'd like a refund or a replacement. We strongly encourage you to use a traceable method when returning your order.

Do you have any warranty or certificate for your products?

Yes!  Each item you order from Chinese Paintings for You comes with its own appraisal certificate guaranteeing its authenticity and value.

Do you have any special offer or sales promotions?

Yes—every order you place with us comes with a discount offer against your next purchase from me.