Shipping & Returns

SHIPPING

It's Prompt !

Delivery will be arranged within two days upon payment received. We normally send out in one day, but if we need to customize the paintings according to your requirement, it will take more days. We'll notify you by email when we ship your order.
UK, Europe                      - estimated delivery 2-5 working days
USA, Canada,Australia - estimated delivery 5-7 working days
Asia countries                - estimated delivery 7-10 working days 

It's Safe !
EMS -- the international Express Mail Service, is a special postal service offered by the postal administrations of the countries and regions in the world where EMS items enjoy the preferential treatment of the Post, Customs and airline companies.

TNT / DHL / PARCELFORCE
     - all leading companies doing delivery business in the world.

It's Clear and Open !
1. After we receive your payment, we will deliver your order right now or at most in two days.

2. After we send your package, we will send you a notification email along with a tracking number for you to check your package shipping process online in EMS or TNT websites.

3. In the whole shipping process, you can clearly see the every step in the websites, including the time of leaving China, the location and time of arriving your country, and so on.

EMS tracking address:
The Whole World: http://www.ems.com.cn/english-main.jsp ;
US: http://www.usps.com/shipping/trackandconfirm.htm?form=global ;
UK: http://www.parcelforce.com/portal/pw/track?catId=7500082 ;
AU: http://ice.auspost.com.au/

TNT Canada tracking address:
http://www.tnt.com/country/en_ca.html

DHL tracking address:
www.dhl.com.hk

RETURNS

All paintings purchased on our web site for "full price" (without discount) have a 14-day return policy. All sale and/or discounted priced paintings, special order and commissioned paintings are not returnable for exchange or a refund.

Important! Before returning any paintings please contact us to discuss the reason for the retun.

Full Price Painting Refund and Exchange Information
Returned paintings must be received in their original condition and must include the original invoice and the certificate of authenticity. Refund amount for full priced paintings is determined by the purchase price minus "all" shipping and handling costs incurred by us and the purchaser.
It is adevisable to return items by trackable postage methods.

A Final Word Regarding Our Shipping Policy

You may rest assured we package all orders carefully, so your order will reach you in good condition, and in a timely manner according to the shipping service you selected. If you have questions regarding our shipping policy please contact us by email at  xaiomei@chineseartforyou.com.
 

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